Bank At Work Relationship Manager
376093BR
TD Description
About TD Bank, America's Most Convenient Bank®
TD Bank, America’s Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.
TD Bank, America’s Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol “TD”. To learn more, visit www.td.com.
Department Overview
The Bank at Work Relationship Managers responsibilities include driving business results through building partnerships with internal and external partners to expand the TD presence in market through expansion and utilization of the Bank at Work program. This job includes training and development of Region Bank at Work champions, business development calls with internal partners and expansion of business in the market leveraging external referral sources. The Bank at Work Relationship Manager recommends and administers Bank at Work with a strong knowledge of localized business needs and competitor offerings. In addition to leveraging existing measurement mechanisms, produces ad hoc reports on results and analyzes to deliver recommend best practices.
Job Description Summary
The Store Manager I develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers.
Job Description
Depth & Scope:
Meets or exceeds financial targets set, to include new checking relationships and referrals to other lines of business
Delivers financial education to deepen understanding of financial connection to lifestyle needs for employees of company and build presence in the market
Through employer contact assesses needs of employees to ensure financial education matches need and establish a twelve month plan to enable the bank to have a presence on site
Establishes and solidifies customer relationships by providing legendary Customer Service based on Guiding Principles
Develops deep relationships to identify ways to benefit both business and employee financial needs in order to gain additional consumer and business relationships
Works in partnership with RSSG to assess and evaluate functionality and effectiveness of pilot program, Includes recommendations on marketing collateral
Develops strong partnerships with all business partners (RVPs, RMMs, Sales Manager, etc) to create an understanding of the role & raise awareness of brand and program in market by attending monthly meetings and joint business development calling
Effectively sources & communicates event opportunities to appropriate Store staff members
Identified as B@W specialist in market; Assesses need and provides training, development and support of store champions skills
Effectively impacts and influences leaders in other lines of business to implement recommendations for changes rooted in increasing new account activity
Meets or exceeds financial targets set to include new checking relationships and referrals to other lines of business
Contributes to sales revenue and profitability of stores in market through direct selling of TD products and setting up of events
Improves Store utilization existing best practices
Works in market with various companies and associations to deepen brand awareness with non customers and expand into bank relationships
Sets both short-term and long-range program priorities for market, obtaining agreement from market and RSSG leadership and partnering with RMMS & Sales Manager to cascade communication to the Stores
Depth & Scope:
Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Manages a small sized store and team (based on U.S. TD Bank store levelling criteria)
Oversees and leads a small and/or complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
Accountable for achieving both Store and individual performance metrics
Requires knowledge of the business, banking and bank operations
Requires process management knowledge and knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
Requires business, banking and bank operational process management knowledge and expert knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
Provides coaching, mentorship and guidance to teammates
Oversees management of team requiring workforce to decision on acceptable level of risk-Low to High risk potential (loss/reputational)
Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
Originates loan applications, handles Conditions of Lending and conducts loan closings
Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)Depth & Scope:
Meets or exceeds financial targets set, to include new checking relationships and referrals to other lines of business
Delivers financial education to deepen understanding of financial connection to lifestyle needs for employees of company and build presence in the market
Through employer contact assesses needs of employees to ensure financial education matches need and establish a twelve month plan to enable the bank to have a presence on site
Establishes and solidifies customer relationships by providing legendary Customer Service based on Guiding Principles
Develops deep relationships to identify ways to benefit both business and employee financial needs in order to gain additional consumer and business relationships
Works in partnership with RSSG to assess and evaluate functionality and effectiveness of pilot program, Includes recommendations on marketing collateral
Develops strong partnerships with all business partners (RVPs, RMMs, Sales Manager, etc) to create an understanding of the role & raise awareness of brand and program in market by attending monthly meetings and joint business development calling
Effectively sources & communicates event opportunities to appropriate Store staff members
Identified as B@W specialist in market; Assesses need and provides training, development and support of store champions skills
Effectively impacts and influences leaders in other lines of business to implement recommendations for changes rooted in increasing new account activity
Meets or exceeds financial targets set to include new checking relationships and referrals to other lines of business
Contributes to sales revenue and profitability of stores in market through direct selling of TD products and setting up of events
Improves Store utilization existing best practices
Works in market with various companies and associations to deepen brand awareness with non customers and expand into bank relationships
Sets both short-term and long-range program priorities for market, obtaining agreement from market and RSSG leadership and partnering with RMMS & Sales Manager to cascade communication to the Stores
Depth & Scope:
Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
Manages a small sized store and team (based on U.S. TD Bank store levelling criteria)
Oversees and leads a small and/or complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
Accountable for achieving both Store and individual performance metrics
Requires knowledge of the business, banking and bank operations
Requires process management knowledge and knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
Requires business, banking and bank operational process management knowledge and expert knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
Provides coaching, mentorship and guidance to teammates
Oversees management of team requiring workforce to decision on acceptable level of risk-Low to High risk potential (loss/reputational)
Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
Originates loan applications, handles Conditions of Lending and conducts loan closings
Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
Job Requirements
Education & Experience:
Undergraduate degree or equivalent experience
3+ years relevant experience required (retail, customer service, and/or financial services industries)
Business development skills, including ability to conceptualize and implement strategies
1+ years leadership and coaching experience required
Small Business and Consumer lending experience preferred
Knowledge of Bank product lines and services as well as an understanding of Store operations and security
Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
Strong financial analysis skills
Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
Excellent verbal and written communication skills
Demonstrated ability to lead and motivate team members
Proficient with Microsoft Office suite
Notary License (preferred)
Customer Accountabilities:
Manages the service and advice team promoting a positive customer and colleague experience
Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers
Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary
Actively promotes the Bank’s presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs
Contributes to the execution and achievement of the team and the store’s service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives
Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance
Ensures overall colleague scheduling is optimal to meet customer demands
Provides ownership/oversight of complex daily operational/administrative duties
Shareholder Accountabilities:
Creates store-specific strategies to grow the business
Uses reporting to identify opportunities to acquire and deepen customer relationships to drive deposits, investment and loan growth
Partners with Specialists to grow and advise new and existing customers
Works with partners, including Small Business, Commercial, Consumer Lending and Wealth to grow the Store Portfolio
Manages the Store budget to meet expense and revenue objectives and revenue and manages expenses
Drives One TD – Builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business with a focus on Digital to meet and exceed goals
Proactively reaches out to prospects to develop and deepen relationships through needs-based conversations
Identifies and develops relationships with Personal, Small Business and Center and Influence (COIs) to generate demand for TD products and services
Achieves business objective for Operational Excellence
Ensures necessary due diligence to support the accuracy of all customer transactions/activities
Follows and ensures colleagues understand and apply bank operating policies and procedures
Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Ensures colleagues are knowledgeable; and assumes responsibility to minimize operational and regula
Job Description
Education & Experience:
Undergraduate degree or equivalent experience
3+ years relevant experience required (retail, customer service, and/or financial services industries)
Business development skills, including ability to conceptualize and implement strategies
1+ years leadership and coaching experience required
Small Business and Consumer lending experience preferred
Knowledge of Bank product lines and services as well as an understanding of Store operations and security
Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
Strong financial analysis skills
Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
Excellent verbal and written communication skills
Demonstrated ability to lead and motivate team members
Proficient with Microsoft Office suite
Notary License (preferred)
Customer Accountabilities:
Manages the service and advice team promoting a positive customer and colleague experience
Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers
Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary
Actively promotes the Bank’s presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs
Contributes to the execution and achievement of the team and the store’s service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice plan/objectives
Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance
Ensures overall colleague scheduling is optimal to meet customer demands
Provides ownership/oversight of complex daily operational/administrative duties
Shareholder Accountabilities:
Creates store-specific strategies to grow the business
Uses reporting to identify opportunities to acquire and deepen customer relationships to drive deposits, investment and loan growth
Partners with Specialists to grow and advise new and existing customers
Works with partners, including Small Business, Commercial, Consumer Lending and Wealth to grow the Store Portfolio
Manages the Store budget to meet expense and revenue objectives and revenue and manages expenses
Drives One TD – Builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business with a focus on Digital to meet and exceed goals
Proactively reaches out to prospects to develop and deepen relationships through needs-based conversations
Identifies and develops relationships with Personal, Small Business and Center and Influence (COIs) to generate demand for TD products and services
Achieves business objective for Operational Excellence
Ensures necessary due diligence to support the accuracy of all customer transactions/activities
Follows and ensures colleagues understand and apply bank operating policies and procedures
Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Ensures colleagues are knowledgeable; and assumes responsibility to minimize operational and regula
Inclusiveness
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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Job Expires
11-Nov-2022